Terms and Conditions

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Terms & Conditions

SanBnB reserves the rights to continuously update or review the terms & conditions as it maybe necessary for the better service delivery.

1. General Terms

These terms and conditions outline the rules and regulations for the use of SanBnB‘s Website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use SanBnB‘s website (including creating an account) if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

1.1 Cookies

We employ the use of cookies. By using SanBnB’s website you consent to the use of cookies in accordance with SanBnB’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

1.2 License

Unless otherwise stated, SanBnB and/or it’s licensors own the intellectual property rights for all material on SanBnB. All intellectual property rights are reserved. You may view and/or print pages from https://sanbnb.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://sanbnb.com 
  2. Sell, rent or sub-license material from https://sanbnb.com 
  3. Reproduce, duplicate or copy material from https://sanbnb.com
  4. Redistribute content from SanBnB (unless content is specifically made for redistribution).

1.3 Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of SanBnB; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of SanBnB’s logo or other artwork will be allowed for linking absent a trademark license agreement.

1.4 Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links from our site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

1.5 Removal of links from our website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

1.6 Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to SanBnB and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under our terms & policies..

The limitations and exclusions of liability set out in this Section and elsewhere in this agreement: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this document, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

 2. Hosting Terms

SanBnB offers you the opportunity to share your Staycation, Experience, Events, Hotels or other Hosted Services with local & international guests. Every host shall be verified by the Sanbnb team before they can start hosting and a verification badge shall be displayed on your profile.

Sanbnb will charge a service fee of 5% to hosts on every successful booking.

Sanbnb will charge the guests a 10% service fee of the total booking fee.

Contracting with Guests. When you accept a booking request, or receive a booking confirmation through the SanBnB Platform, you are entering into a contract directly with the Guest, and are responsible for delivering your Host Service under the terms and at the price specified in your Listing. Hosts who would like to hire Sanbnb to manage their spaces, hotels, tours or events will pay a service fee; from 15% of the booking fee. SanBnB will auto-deduct the fees you owe from your payout unless sanbnb and you agree to a different method. Any terms, policies or conditions that you include in any agreement or contract with Guests must:

  • Be consistent with these Terms & our Policies.
  • Be the information provided in your Listing.
  • Be prominently disclosed in your Listing description.

Hosts vs SanBnB. Your relationship with SanBnB is that of an agent, partner or entity and not an employee or joint venturer of SanBnB, except that SanBnB Checkout acts as a payment collection point as described in the Payments Terms. SanBnB does not direct or control your Host Service, and you agree that you have complete discretion whether and when to provide Host Services, and at what price and on what terms to offer them.

Hosts must always ensure that guests are booking via sanbnb platform to increase their ratings, protect their business and as well maintain a mutual partnership with sanbnb.

Hosts who encourage their guests to book offline or apply other practices against our terms and local laws would risk a permanent termination of their sanbnb accounts.

3. Hosting Requirements

To help create comfortable, reliable stays for guests, we ask all Hosts to meet these requirements for each of their listings:

  • Be responsive: Keep your response rate high by replying to inquiries and Booking Requests within 24 hours
  • Accept booking requests: Make guests feel welcome by accepting requests whenever you’re available
  • Avoid declining on guests:  Declining equates to cancelation, try to avoid them; they’re a huge inconvenience
  • Maintain a high overall rating: Guests expect a consistent level of quality, no matter where they book

As a measure to improve on host & customer experience, we track Host performance against the above requirements. Places with bad reviews or experiences as per guest reviews could be subject to penalties or termination.

Host with overall good perfomance will earn a SUPERHOST badge that will let the guests and other hosts know that you’re outstanding.

Essential amenities

We strongly encourage you to provide Essential Amenities in all the spaces you list in SanBnB; these include electricity, water, security, habitable shelter and not limited to items that guests consider important for a comfortable stay and include toilet paper, towels, linens, pillows, and hand and body soap. If you can’t meet these basic amenities, then you’re not a host and we shall definitely terminate your account.


When a guest reserves a staycation, all the payments including security deposit are collected by sanbnb team and will be available for payout upon request usually within 24hrs after boarding. If the guest had deposited the security fee with the host, he/she is required to initiate a payout process via the sanbnb dashboard upon check out. Same applies to the Host; you’ll need to request for payouts via the dashboard.

Note: for Paypal payouts you’re only required to submit a valid Paypal email.

4. What’s expected of Hosts and their stays

Every Host should meet these basic standards so that their guests have a comfortable, reliable experience.

  • Hosting without permission and/or the appropriate licenses: SanBnB requires that all Hosts be authorized to host, and that Hosts comply with all applicable laws.
  • Reliable communication: Hosts should be responsive and willing to answer questions within a reasonable amount of time from guests or SanBnB support centre and follow any necessary steps from SanBnB to fix issues.
  • Accurate listings: A Host’s property, location, listing type, privacy levels, and amenities should accurately reflect what was written in the listing description at the time of booking. Hosts may only adjust details for an accepted booking after guest consent.
  • Secure stays: Hosts must ensure that every stay is able to be secured at the main entrance, and keys or access codes should be provided for all main points of entry.
  • Reliable check-ins: Hosts must provide guests with the right information to access their stay at check-in (Proper access codes, clear directions). Hosts that plan to meet guests at check-in must ensure that they’re present at the agreed time. The use of lockboxes or entry codes must remain secure; change codes in between reservations.
  • Clean stays: The space must be free of known health hazards e.g. pests, meet a high standard of cleanliness, and be cleaned between stays.
  • Safe stays: Hosts must ensure that stays or Experiences are free of undisclosed safety hazards e.g. risks of electric shock. Hosts must immediately remedy any safety hazards if they are raised by a guest or SanBnB.
  • Arbitrage: Using a 3rd party to book a space or place or 3rd party accommodation and listing it on SanBnB at an inflated rate, is not allowed. Hosts must adhere to specific rules for timeshares or similar accommodation types when considering whether or not to list on SanBnB.

5. Why was my listing paused or suspended?

Your listings may be suspended if you fail to meet the basic requirements; overall rating, response rate, accepted reservations, or cancellations. If your listing is suspended, it won’t show up in search results and you won’t receive any new bookings.

You’ll have the opportunity to reactivate your listing once the suspension period is over, subject to a review by SanBnB. Serious infractions could lead to permanent termination of your account.

 6. Why was my listing deactivated?

To make sure guests aren’t contacting you because you’re unable to host and maintain the required response rate for your listing. In a summary;

  • If you let 4 consecutive reservation requests or booking inquiries expire
  • If you decline consecutive booking requests or inquiries over an extended period of time
  • If you consistently take more than 7 days to pre-approve an inquiry

Reactivate your listing

If your listing is temporarily deactivated, you’ll receive an email with instructions on how to reactivate it. You can also reactivate your listing at anytime from your dashboard. It may take up to an hour for your listing to appear in search results after it has been reactivated.

7. How to become a Superhost

Our top-performing Hosts are called Superhosts. Their listings feature a special badge that lets everyone know they’re extra awesome.

7.1 How it works

Every quarter, we evaluate your hosting performance over the past 12 months for all the listings on your account. (However, you didn’t have to host for the entire 12 months to qualify.) Each quarterly assessment is a 5-day period beginning on:

  • January 15th
  • April 15th
  • July 15th
  • October 15th

If you meet the program requirements by the assessment date, you’ll automatically become a Superhost—no need to apply. We’ll notify you of your performance status at the end of each assessment period. It may take up to 1 week for your Superhost badge to show up on your listing.

7.2 Requirements

To qualify, you must be a primary Host with a SanBnB account in good standing and has met the following criteria:

  • Completed at least 10 bookings that total at least 90 nights
  • Maintained a 90% response rate or higher
  • Maintained a 1% cancellation rate (1 cancellation per 100 reservations) or lower, with exceptions made for those that fall under our Extenuating Circumstances policy.
  • Maintained a 4.8 overall rating (based on the date the guest left a review, not the date they checked out, over the past 365 days.

8. Hosting as a team

If you work with a co-host or host as part of a team, business, or other organization, the entity and each individual who participates in providing Host Services is responsible and liable as a Host under these Terms. If you accept terms or enter into contracts, you represent and warrant that you are authorized to enter into contracts for and bind your team, business or other organization, and that each entity you use is in good standing under the laws of the place where it is established. If you perform other functions, you represent and warrant that you are authorized to perform those functions. If you instruct SanBnB to transfer a portion of your payout to a co-host or other Hosts, or to send payments to someone else, you must be authorized to do so, and are responsible and liable for the payment amounts and accuracy of any payout information you provide.

9. Risk Disclaimer

You (the Host) acknowledge that hosting guests carries unforeseen risks and agree that you assume the entire risk arising out of your access to and use of the SanBnB Platform, offering Host Services, or any interaction you have with other Members whether in person or online. You agree that you have had the opportunity to investigate the SanBnB Platform and any laws, rules, regulations, or obligations that may be applicable to your Listings or Host Services and that you are not relying upon any statement of law made by SanBnB.

10. Guest Terms

We’re the experience that every guest and host would appreciate to be associated with. Over the years, we’ve improved the SanBnB platform to allow our guests browse millions of listings easily. If you need to book your next stay, browse through our listings; full details, reviews & policies of the space or listing are well outlined for you. You can even explore the host profile and reviews from verified guests. If you need more information regarding the space, you can easily chat with the host. Go ahead and book confidently. 

11. Search & Booking

Searching. You can search for Host Services by using criteria like the travel destination, travel dates, and number of guests. You can also activate filters to use advanced criteria in your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, Property type, and more.

Booking. When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, SanBnB Service fees, Tax fee and any other items identified during checkout (collectively, “Total Price”). You are also agreeing that SanBnB Payments may charge and collect any Security Deposits identified during checkout. When you receive the booking confirmation, a contract for Host Services (sometimes called a reservation in these Terms) is formed directly between you and the Host. The cancellation policy and any other rules, policies, or requirements identified in the Listing or during checkout, form part of your contract with the Host. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services so be sure to understand their terms before booking.

12. Reservations for Experiences

Reservations for Experiences and Other Host Services. Hosts usually indicate if they’re offering experiences to guests when posting their listings. SanBnB platforms allows registered Hosts to list tours, cultural activities, game drives or hikings as experiences. When booking, guests will have an option to select & pick extra services or addons and pay for the same during checkout. Host Service reservation entitles you to participate in, attend, or use that Host Service. Guests are responsible for confirming that they, and anyone they invite, meet minimum age, proficiency, fitness, or other requirements. They’re responsible for informing the Host of any medical or physical conditions, or other circumstances that may impact their ability to participate, attend, or use the Host Service. Except where expressly authorized, you may not allow any person to participate or join a Host Service unless they are included as an additional guest during the booking process.

13. Cancellations & Refunds

Cancellations, Travel Issues, and Refunds. In general, if as a Guest you cancel a reservation, the amount refunded to you is determined by the Cancellation policy that applies to that reservation. But, in certain situations, other policies take precedence and determine what amount is refunded to you. If something outside your control forces you to cancel a reservation, you may be eligible for a partial or full refund under our Extenuating & Pandemics Policy. If the Host cancels, or you experience a Travel Issue (as defined in our Guest Refund Policy), you may be eligible for rebooking assistance or a partial or full refund. 

Note: Full refund refers to the guests’ nightly rate plus security deposit if any.

13.1 Cancelation Policies;

Sometimes, Unforeseen situations come up and guests have to cancel in the middle of the stay. To avoid confusion hosts should always indicate the cancellation policy in the listing details.

If no cancellation policies indicated in the listing description, the below SanBnB cancellation policies shall be applied;

a. Short term Policy
Guests who willingly wants to cancel a reservation can do so 24hr before check in time for a full refund. If the guest cancels after this, the host will be paid for all the nights the guest had booked. The service fee will always remain non-refundable and it shall not be part of the refundable amount. 

b. Long term Policy
This policy applies to all stays of 28 days or longer

  • To receive a full refund, guests must cancel within 48 hours of booking, and the cancellation must occur at least 28 days before check-in
  • If a guest cancels after that, you’ll be paid 100% for all nights spent, plus 30 additional nights
  • If fewer than 30 days remain on the reservation when the guest cancels, you’ll be paid 100% for all of those remaining nights.

c. Extenuating or pandemics Policy

If a booking is affected by natural or unforeseen occurrences such as COVID-19, Government restrictions, terror attacks, Military coups or Hostility, volcanoes or any other pandemic categorized as a Natural disaster, SanBnB shall immediately evict the guest/s to safer accommodation or a partial or full refund of the remaining stays goes to the guest.

13.2 Guest Refunds policy

The Guest Refund Policy is available to Guests who book and pay for an Accommodation through the SanBnB Platform and suffer a Travel Issue.

A Travel issue occurs if

a.) The Host of the Accommodation cancels the reservation just before the guests check in or fails to provide a clear access to the accommodation; misleading direction, Keys & security not in place.

b.) The Accommodation:

(i) is not generally clean including the beddings and/or bathroom towels

(ii) Appears unsafe or inhabitable affecting the Guest’s stay at the accommodation.

(iii) has unfriendly or dangerous pets not disclosed in the Listing.

c.) The Listing’s description or depiction of the Accommodation is materially inaccurate with respect to:

  • the size of the Accommodation (e.g., number and size of the bedroom, bathroom and/or kitchen or other rooms),
  • whether the booking for the Accommodation is for an entire home, private room or shared room, and whether another party, including the Host, is staying at the Accommodation during the booking,
  • special amenities or features represented in the Listing are not provided or do not function, such as decks, pools, hot tubs, bathrooms (toilet/shower/bathtub), kitchen (sink/stove/refrigerator or major other appliances), and electrical, heating or air conditioning systems
  • the physical location of the Accommodation.

13.3 Guest Refund

If you are a Guest and suffer a Travel Issue, you are covered by this policy as follows:

Up to 24 hours after check-in. If you report a Travel Issue up to 24 hours after check-in, we agree, at our discretion, to either reimburse you the amount paid by you through the SanBnB Platform, or offer you an alternative accommodation for the rest of the remaining stay which is reasonably equal to or better than the Accommodation with the Travel issues. SanBnB shall clearly evaluate if an issue reported by a Guest qualifies as a Travel Issue, whether to refund or offer alternative accommodation to a Guest who suffers a Travel Issue.

More than 24 hours after check-in. If you report a Travel Issue more than 24 hours after check-in, we agree, at our discretion, to either reimburse you up to the Total Fees depending on the nature of the Travel Issue suffered, or assist you to rebook another Staycation or accommodation for any unused nights left in your booking which is reasonably equal to or closer to the Accommodation described in your original booking in terms of size, rooms, features and quality.

SanBnB’s decisions under the Guest Refund Policy are final and binding on Guests and Hosts but do not affect other contractual or statutory rights you may have. Any right that you may have to initiate legal action remains unaffected.

13.4 Conditions for making a Claim

To submit a valid claim for a Travel Issue, you are required to meet each of the following conditions:

(a) You must be the Guest who booked the Staycation.

(b) you must report the Travel Issue to the reservation team; reservation@sanbnb.com or call support centre via telephone within 24 hours of discovering the existence of the Travel Issue, and you must provide us with information (including photographs, videos, or other written or tangible evidence) about the Staycation and the circumstances of the Travel Issue.

(c) You must respond to any requests by us for additional information or cooperation on the Travel Issue within the time specified by SanBnB.

(d) You must not have directly or indirectly caused the Travel Issue (through your action, or negligence)

(e) Unless otherwise advised by SanBnB or applicable laws that the reported Travel Issue cannot be remediated, you must always try to amicably resolve the circumstances of the Travel Issue with the Host; and

(f) in order to receive a reimbursement of Total Fees or assistance with booking an alternative Staycation, you must agree to vacate the Staycation. If you choose to stay in the same Staycation, you may still qualify for a partial refund at SanBnB’s discretion as described in this policy (regardless of whether you reported the Travel Issue up to 24 hours after check-in).

13.5 Host Responsibilities & Reimbursements

a.) If you are a Host, you are responsible for ensuring that the Staycations or services you list on our Platform are accessible, adequately and accurately described in the Listing description, safe and clean, and will not cause Travel Issues in any way. During a Guest’s stay at an Accommodation, Hosts should be available, or offer a third-party availability, in order to try, in good will, to resolve any Travel Issues or other Guest issues.

b.) If you are a Host, and SanBnB determines that a Guest has suffered a Travel Issue related to a Staycation listed by you, then SanBnB either refunds the total fees to the affected Guest/s or provides an alternative Staycation to the Guest. You agree to reimburse SanBnB up to the amount refunded to the guest within 30 days of SanBnB’s request. If the Guest is relocated to an alternative Staycation, you also agree to reimburse SanBnB for reasonable additional costs incurred to relocate the Guest. You authorize SanBnB Payments to collect any amounts owed to SanBnB by reducing your Payout or as otherwise permitted pursuant to the Payments Terms.

c.) As a Host, you understand that the rights of Guests under this Guest Refund Policy will supersede your selected cancellation policy. If you dispute the Travel Issue, you may contact our reservation team or via telephone and provide us with information (including photographs or other evidence) disputing the claims regarding the Travel Issue. In order to dispute a Travel Issue, you must use reasonable and good will efforts to try to remedy any Travel Issue with the Guest unless SanBnB advises you that the Travel Issue cannot be remediated or the Guest has already vacated the Accommodation

13.6 Conclusion

a.) This Cancelation & Refund Policy is not intended to offer an assurance or insurance contract, and does not take the place of insurance obtained or obtainable by the Guest, and the Guest is not required to pay for any premium in respect of the Cancelation & Refund Policy. The benefits provided under this Refund Policy are not assignable or transferable by you.

b.) SanBnB reserves the right to modify or terminate this Cancelation & Refund Policy, at any time, in its sole discretion. If SanBnb modifies this Guest Refund Policy, we will post the modification on the SanBnB Platform or provide you with notice of the modification and SanBnB will continue to process all claims for Travel Issues made prior to the effective date of the modification according to the then applicable policy.

c.) This Refund Policy constitutes the entire and exclusive understanding and agreement between SanBnB and you, regarding the Cancelation & Refund Policy and supersedes and replaces any and all prior oral or written understandings or agreements between SanBnB and you regarding the Cancelation & Refund Policy.

14. Booking Modification

Booking Modifications. Guests and Hosts are responsible for any booking modifications they agree to make via the SanBnB Platform or direct SanBnB customer service to make on their behalf, and agree to pay any additional amounts, fees, or taxes associated with any Booking Modification.

15. Guest’s Responsibilities

You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, Experience or other Host Service. 

(i) You are required to leave the rented space (and related personal property) in the condition it was in when you arrived. 

(ii) You must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a Host Service, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.

16. Risk Disclaimer

Your Assumption of Risk. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the SanBnB Platform and any Content, including your stay at any Accommodation, participation in any Experience, use of any other Host Service, or any other interaction you have with other Members whether in person or online. This means it is your responsibility to investigate a Host Service to determine whether it is suitable for you. Always avoid participating in risky experiences or host services or illegal activities that may endanger or threaten your life or other members.

17. Manage your Listing

17.1 Creating and Managing Your Listing; SanBnB provides you with tools to set up and manage all your Listings with a few clicks. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, security deposits, Park Fees, and any rules or requirements that apply to your Guests or Listing. You are responsible for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. We recommend that you obtain appropriate insurance for your Host Services and suggest you carefully review policy terms and conditions including coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay. 

17.2 Know Your Legal Obligations. You are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to your Listing or Host Services. For example: Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit subletting, short-term rentals and/or longer-term stays. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Hosts to register, get a permit, or obtain a license before providing certain Host Services (such as short-term rentals, longer-term stays, preparing food, serving alcohol for sale, guiding tours, or operating a vehicle). In some places, the Host Services you want to offer may be prohibited altogether.

18. Reviews

After each Host Service, Guests and Hosts will have an opportunity to review each other. Your Review must be accurate and may not contain any discriminatory, offensive, defamatory, or other language that violates SanBnB’s policies.

19. Fees

SanBnB may charge fees (and applicable Taxes) to Hosts and Guests for use of the SanBnB Platform. Except as otherwise provided on the SanBnB Platform, service fees are non-refundable.

Sanbnb charges Hosts a service fee of 5% and a service fee of 10 % is charged on guests on every successful booking to cater for the platform maintenance. The service fee is applied on the total booking fee excluding the security deposit.

SanBnB reserves the right to change the service fees at any time, and will provide members with proper notice of any fee changes before they become effective. Fee changes will not affect bookings made prior to the effective date of the fee change. If you disagree with a fee change you may terminate this agreement at any time pursuant to Section 22.

Make Featured

Hosts who wish to make their Listings featured in the homepage, search and Blog page will do so by picking a boosting plan from our available plans. Logically, promoted listings will have a higher impression that easily converts into sales.

20. SanBnB Rules

You must follow these rules and must not help or induce others to break or circumvent these rules.

  • Act with integrity and treat others with respect
    • Do not lie, misrepresent something or someone, or pretend to be someone else.
    • Be polite and respectful when you communicate or interact with others.
    • Follow our and do not discriminate against or harass others.
  • Do not scrape, hack, reverse engineer, compromise or impair the SanBnB Platform
    • Do not use bots, crawlers, scrapers, or other automated means to access or collect data or other content from or otherwise interact with the SanBnB Platform.
    • Do not hack, avoid, remove, impair, or otherwise attempt to circumvent any security or technological measure used to protect the SanBnB Platform or Content.
    • Do not decipher, decompile, disassemble, or reverse engineer any of the software or hardware used to provide the SanBnB Platform.
    • Do not take any action that could damage or adversely affect the performance or proper functioning of the SanBnB Platform.
  • Only use the SanBnB Platform as authorized by these Terms or another agreement with us
    • You may only use another Member’s personal information as necessary to facilitate a transaction using the SanBnB Platform as authorized by these Terms.
    • Do not use the SanBnB Platform, our messaging tools, or Members’ personal information to send commercial messages without the recipient’s express consent.
    • You may use Content made available through the SanBnB Platform solely as necessary to enable your use of the SanBnB Platform as a Guest or Host.
    • Do not use Content unless you have permission from the Content owner or the use is authorized by us in these Terms or another agreement you have with us.
    • Do not request, make, or accept a booking or any payment outside of the SanBnB Platform to avoid paying service fees, taxes or for any other reason.
    • Do not require or coax Guests to open an account, leave a review, complete a survey, or otherwise interact, with a third party website, application or service before, during or after a reservation, unless authorized by SanBnB.
    • Do not engage in any practices that are intended to manipulate our search algorithm.
    • Do not book Host Services unless you are actually using the Host Services.
    • Do not use, copy, display, mirror or frame the SanBnB Platform, any Content, any SanBnB branding, or any page layout or design without our consent.
  • Honor your legal obligations
    • Understand and follow the laws that apply to you, including privacy, data protection, and export laws.
    • If you provide us with someone else’s personal information, you: (i) must do so in compliance with applicable law, (ii) must be authorized to do so, and (iii) authorize us to process that information under our Privacy Policy.
    • Make sure you read and follow our Terms, Policies & limitations.
    • Do not organize or facilitate unauthorized parties or events. You are responsible and liable for any party or event during your reservation that violates our  terms & policies as incorporated by reference herein.
    • Do not use the name, logo, branding, or trademarks of SanBnB or others without permission.
    • Do not use or register any domain name, social media handle, trade name, trademark, branding, logo, or other source identifier that may be confused with SanBnB branding.
    • Do not offer Host Services that violate the laws or agreements that apply to you.

Do not offer or solicit prostitution or participate in or facilitate human trafficking.

21. Reporting Violations

If you believe that a Member, Listing or Content poses an imminent risk of harm to a person or property, you should immediately contact local authorities before contacting SanBnB. In addition, if you believe that a Member, Listing or Content has violated our polices you should report your concerns to SanBnB. If you reported an issue to local authorities, SanBnB may request a copy of that report. Except as required by law, you agree that we are not obligated to take action in response to any report.

22. Account termination & suspension

22.1 Agreement; The agreement between you and SanBnB reflected by these Terms is effective when you access the SanBnB Platform & create an account; and remains in effect until either you or we terminate the agreement in accordance with these Terms.

22.2 Termination. You may terminate this agreement at any time by sending us an email or by deleting your account. SanBnB may terminate this agreement and your account for any reason by giving you 30 days’ notice via email or using any other contact information you have provided for your account. SanBnB may also terminate this agreement immediately and without notice and stop providing access to the SanBnB Platform if you breach these Terms, you violate our Policies, you violate applicable laws, or we reasonably believe termination is necessary to protect SanBnB, its Members, or third parties. If your account has been inactive for more than year years, we may terminate your account without prior notice.

22.3 Violations. If you breach these Terms or policies as outlined by SanBnB or you violate state laws, regulations, or third-party rights that SanBnB believes it is reasonably necessary to protect the platform, its Members, or third parties; SanBnB may, with or without prior notice or writing:

  • suspend or limit your access to or use of the SanBnB Platform and/or your account.
  • suspend or remove all your Listings, Reviews, or other Content.
  • cancel pending or confirmed bookings.
  • suspend or revoke any special status associated with your account such as superhost.

For minor violations or where otherwise appropriate as SanBnB determines in its sole discretion, you will be given notice of any intended measure by SanBnB and an opportunity to rectify the issue. You may appeal actions taken by us under this Section by contacting customer service. If a reservation is cancelled under this Section, the amount paid to the Host will be reduced by the amount we refund or otherwise provide to the Guest, and by any other costs we incur as a result of the cancellation.

22.4 Effect of Termination. If you are a Host and terminate your SanBnB account, any confirmed booking(s) will automatically be cancelled and your Guests will receive a full refund. If you terminate your account as a Guest, any confirmed booking(s) will automatically be cancelled and any refund will depend upon the terms of the reservation’s cancellation policy. When this agreement has been terminated, you are not entitled to a restoration of your account or any of your Content. If your access to or use of the SanBnB Platform has been limited, or your SanBnB account has been suspended, or this agreement has been terminated by us, you may not register a new account or access or use the SanBnB Platform using another member’s account.

23. Resolving Complaints & damage claims

If a Member provides evidence that another Member damaged their real or personal items, the complaining Member can seek compensation amicably. If the complaining Member escalates such Claims to SanBnB, the other Member will be given an opportunity to respond. If the responding Member agrees to pay, or SanBnB determines in its sole discretion that they are responsible for the Damage Claim, SanBnB will collect any sums required to cover the Damage from the responding Member and/or against any security deposit. You agree that SanBnB may seek to recover from you under any insurance policies you maintain and that SanBnB may also pursue against you any remedies it may have available under applicable law. You agree to cooperate in good faith, provide any information SanBnB requests, execute documents, and take further reasonable action, in connection with Damage Claims, Member complaints, claims under insurance policies, or other claims related to your provision or use of Host Services.

24. Warranties Disclaimer

We provide the SanBnB Platform and all Content “as is” without warranty of any kind and we disclaim all warranties, whether express or implied.

(i) We do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Guest, Host, Host Service, Listing or third party.

(ii) We do not warrant the performance or non-interruption of the SanBnB Platform.

(iii) We do not warrant that verification, identity or background checks conducted on Listings or Members (if any) will identify past misconduct or prevent future misconduct. Any references to a Member or Listing being “verified” indicate only that the Member or Listing or SanBnB has completed a relevant verification or identification process and nothing else. The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutory rights or warranties we cannot disclaim, the duration of any such statutorily required rights or warranties, will be limited to the maximum extent permitted by law.

25. Limitations on Liabilities 

Neither SanBnB (including its affiliates and personnel) nor any other party involved in creating, producing, or delivering the SanBnB Platform or any Content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of or inability to use the SanBnB Platform or any Content, (iii) any communications, interactions or meetings you may have with someone you interact or meet with through, or as a result of, your use of the SanBnB Platform, or (iv) publishing or booking of a Listing, including the provision or use of Host Services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not SanBnB has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.

Except for our obligation to transmit payments to Hosts under these Terms,  in no event will SanBnB aggregate liability for any claim or dispute arising out of or in connection with these Terms, your interaction with any Members, or your inability to use the SanBnB Platform.

These limitations of liability and damages are fundamental elements of the agreement between you and SanBnB. If applicable law does not allow the limitations of liability set out in these Terms, the above limitations may not apply to you.

26. Indeminification 

To the maximum extent permitted by applicable law, you agree to release, defend (at SanBnB’s option), indemnify, and hold SanBnB (including SanBnB Payments, other affiliates, and their personnel) harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with: (i) your breach of these Terms (including any supplemental or additional terms that apply to a product or feature) or our policies (ii) your improper use of the SanBnB Platform, (iii) your interaction with any Member, stay at an Accommodation, participation in an Experience or other Host Service, including without limitation any injuries, losses or damages (whether compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of such interaction, stay, participation or use, (iv) your failure, or our failure at your direction, to accurately report, collect or remit Taxes, or (v) your breach of any laws, regulations or third party rights such as intellectual property or privacy rights.



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